Grow your broking business, not your workload.
Brokers' BackOffice provides loan processing, parabroker and admin support for New Zealand mortgage advisers — so you can settle more loans without taking on more staff.
- Auckland office and NZ-hours cover
- Pay per file or a dedicated team member — your choice
- No fixed costs, no lock-in contracts
Talk to our Auckland team
Tell us about your business and what you need off your plate. We'll reply within one business day.
Thanks — we've got your message.
Someone from our Auckland team will be in touch within one business day. Need us sooner? Call 0800 10 00 17.
Australia's leading broker back-office service, now in New Zealand
Brokers' BackOffice was founded in Sydney to solve a simple problem: mortgage brokers spend too much time on paperwork and not enough time with clients. We built a team and a process that takes loan processing, admin and paraplanning off your plate — at a reasonable, per-file fee with no fixed costs and no long-term commitment.
We have been operating in Australia since 2015 and are trusted by 120+ broking businesses. In 2026 we opened our Auckland office to bring the same service to New Zealand mortgage advisers — built from the ground up for how NZ lending actually works, with resources trained on NZ lender portals, MyCRM, FileInvite and CCCFA documentation requirements.
Pick the support that fits your business
Start with a single file, or build a dedicated team around you. No fixed costs, no long-term commitment.
Pay per file
Send us files as they come in and pay only for what we process. Three packages — Basic, Lodgement and Full Follow-Up. Ideal for advisers wanting to try the service or handle busy periods.
Learn moreDedicated resource
A named team member who works alongside you on a 20 or 40-hour-per-week basis. They learn your systems, lenders and preferences and become a true extension of your business.
Learn moreVirtual admin
Diary and inbox management, CRM updates, client follow-ups, settlement tracking and the day-to-day admin tasks that eat through your productive time.
Paraplanning
Research and file preparation so your advice documents are ready for you to review, sign off and send. Reduces the time between appointment and advice delivery.
Back-office support built for the way NZ advisers operate
Compliance, lender policy and client paperwork look different on this side of the Tasman. We have built our NZ service around how New Zealand mortgage advisers actually work.
Lodgement-ready files
Applications prepared and checked against lender requirements before they go in — fewer come back with requests for more information.
CCCFA-aware documentation
Careful file notes and documentation to support your obligations under the Financial Markets Conduct Act, Financial Advisers Act and the CCCFA.
Familiar with NZ lenders
Experienced with the major banks and non-bank lenders — ASB, ANZ, BNZ, Westpac, Kiwibank — and the policy details that tend to slow applications.
Works to NZ business hours
Your files are handled on New Zealand time, with an Auckland contact for the questions that need a quick answer.
Scale without hiring
Add capacity when you're busy and ease off when you're not. No recruitment costs, no payroll, no extra desk space.
Client data handled with care
ISO 27001 certified processes and controlled access, with client information managed in line with the NZ Privacy Act 2020.
Up and running in three simple steps
Getting started is straightforward. Most advisers are sending their first files within a week.
Book a free call
We learn how you work, what your volume looks like and where you need the most support. No obligation, no sales pressure.
We set you up
We document your preferences, agree the process and get access to the platforms you already use — MyCRM, FileInvite, your lender portals.
Hand off and grow
Send us files as they arrive. Review the finished work, and use the time you have gained to see more clients and write more business.
Hand off at close of business. Pick up fresh in the morning.
With our team spread across New Zealand, Australia and the Philippines, work keeps moving after you close your laptop — so you start the next day with files already progressed and ready to review.
Trusted by mortgage advisers across Australia and New Zealand
Our clients are broking businesses of all sizes — from single operators to multi-adviser practices.
The loan processing is seamless. Files come back complete and lender-ready, which means fewer queries and faster settlements. The team understand how lodgement works and that makes a real difference.
Having a dedicated officer who knows our systems and our lenders has changed how we operate. It is like having a skilled team member without the overhead of hiring one.
Simple process, minimal back-and-forth and the work gets done. I have been able to focus on new clients because the processing side is taken care of.
As a single operator, BBO gives me the capacity to take on more business without burning out. The team is quick, accurate and easy to work with through Slack.
Processing done well and on time. I have been with BBO for three years — the consistency is what keeps me here. My assistant knows our CRM better than I do.
Fast, accurate file processing and the team responds promptly. The per-file model means I am not paying for capacity I do not use, which suits how our business runs.
Real people, right here in Auckland
Call, email or drop in by appointment. We are easy to reach.
Brokers' BackOffice — Auckland
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Address125 Queen Street
Auckland 1010
New Zealand -
Phone0800 10 00 17
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HoursMonday – Friday, 8:30 am – 5:00 pm (NZ time)
Questions from NZ mortgage advisers
Do you understand New Zealand lending and compliance requirements?
Yes. Our Auckland team and our NZ-trained processors work with NZ lender portals and application requirements every day. Our processes are built around CCCFA documentation obligations, the Financial Markets Conduct Act and how NZ advisers operate under their FAP licence. You remain responsible for your advice; we make sure the file is complete, accurate and lodgement-ready.
What is the difference between Pay Per File and a Dedicated Resource?
Pay Per File is flexible — you send us files as they come in and pay only for what we process. It suits advisers who want to trial the service or who have variable volume. A Dedicated Resource is a named team member who works alongside you on a set number of hours each week — they learn your lenders, your systems and your preferences and work as an extension of your team. We can help you decide which is right for your business on the first call.
Which platforms and CRMs does your team work in?
Our NZ team is trained on MyCRM (NZFSG), FileInvite, Salesforce and the major NZ lender portals including ASB, ANZ, BNZ, Westpac and Kiwibank. If you use a different platform, let us know on the call — we can usually accommodate it.
Will my clients know someone else is helping with their file?
Only if you want them to. Many advisers prefer us to work in the background; others introduce us as part of their support team. It is entirely your call.
How is my clients' information kept secure?
Brokers' BackOffice is ISO 27001 certified — we operate documented access controls and security processes. We work within the systems you already use and handle personal information in line with the NZ Privacy Act 2020. We are happy to walk you through our security arrangements on the call.
Am I locked into a contract?
No. You can start with a single file on a pay-per-file basis and scale from there. There is no lock-in period and no minimum commitment.
What does it cost?
Fees depend on the service and your volume. We do not publish a standard rate card because every business is different — book a free call and we will give you a clear, no-pressure quote.
Ready to settle more loans in less time?
Book a free, no-obligation call with our Auckland team. We'll show you exactly how it works.